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FAQ's

How soon are orders shipped:
All orders are shipped within 24 hours after we receive them. The amount of transit time is 2 to 5 business days depending on your location.

What sort of shipping do you use?
Microscopes and culture kits are shipped via UPS ground service. You wil receive a tracking number via email as soon as your order ships.

How do I know if my order has been shipped?
To check on your order or for any other questions email us at:

Do you ship countries outside the USA?
No. We only ship to the USA.

Why can't I get current tracking information from the Post Office?
Only Express Mail is tracked at every stage of the delivery process. First Class and Priority Mail (which is what we use) is only scaned after it has been delivered for Delivery Confirmation or if there is a problem and the package is being returned. The Postal Service website has an FAQ page that describes in more detail how their tracking system works. Click Here to see the US Post Office FAQ page.


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